FAQs
What is our Refund Policy?
Refunds are exclusively offered for products that are deemed faulty and cannot be replaced by Plushee.co after arrival. We take pride in the quality of our products, but if you encounter an issue with a faulty item, we are committed to resolving it. Still unsure or have questions? Check out in full detail our Refund Policy page or Contact us immediately if you have any questions or concerns.
How can i receive a Refund?
If you believe you have received a faulty item, please Contact Us immediately! Provide detailed information about the issue along with clear photos. Our dedicated team will review your case and guide you through the refund process if the item is deemed faulty and not replaceable. Please ensure the issue is inline with our Refund Policy.
How can I contact Plushee.Co?
For any inquiries or assistance related to our Returns and Refund Policy, our team is ready to assist you. Please reach out to us at contact@plushees.co and we'll be happy to answer any enquiries.
Thank you for choosing Plushee.co. We appreciate your trust in us and look forward to providing you with exceptional "Plushee.Co" gifts and merchandise!
About Shipping
Our products are shipped directly from our fantastic manufacturer to ensure efficiency and quality control. Australian customers enjoy free standard shipping on orders over $50 AUD. It's our way of saying thank you for choosing Plushee.co!
For orders under $50 AUD in Australia, a flat rate of $10 for standard shipping.
At the moment, we only offer standard shipping options, however, we are continuously working to enhance our services to meet your needs better. Shipping times may vary depending on your location and other factors.
Still have questions or concerns? Check out our Shipping Policy and Information Page!